Shipping and Delivery Terms
Updated on 17/11/2023
- Shipping of Large Mirrors:
1.1 Pallet Shipping: For large-sized mirrors, we use pallet shipping to ensure that your product arrives safely and undamaged.
1.2 Delivery Appointment: With pallet shipping, it is necessary to schedule a delivery appointment. Our team will closely coordinate with you to plan a suitable time.
- Processing Time:
2.1 Order Processing: Our team aims to process orders within 1-2 business days after receiving payment, unless otherwise specified.
- Shipping Costs:
3.1 Included in the Price: All prices listed on our website include shipping costs. You will not encounter additional charges during checkout.
- International Shipping:
4.1 Requests for International Shipping: International shipping is not available through the usual ordering process. If you wish to place an order outside of the Netherlands, please contact info@clove-home.nl.
4.2 Higher Shipping Costs: Higher shipping costs may apply for international shipping. Our team will assess the best shipping option for you and inform you of any additional costs.
- Customer Service and Communication:
5.1 Keeping in Touch: We value transparent communication. For special shipping arrangements, such as pallet shipping or international shipping, we will actively keep you informed and ensure a smooth process.
5.2 Questions and Support: For any questions or support regarding shipping and delivery, feel free to contact our team via info@clove-home.nl. We are happy to assist you!
By placing an order at Clové, you agree to these shipping and delivery terms. We appreciate your choice of our products and strive to provide you with the best possible service.